Last updated: 7 October 2026
AIRA SOUL is operated by Aira Retail. This Privacy Policy explains how we collect, use and share personal information when you visit airasoul.in, place an order or contact us.
1. Information We Collect
When you place an order or contact us, we collect information such as your name, email address, phone number, billing and delivery addresses, products ordered and details of your enquiry. If you create an account, we also store the information associated with your account and order history. Our website and service providers may collect technical information, including your IP address, browser type and device information, through cookies and server logs.
2. How We Use Your Information
We use your information to process orders and payments, arrange delivery, send order updates, respond to enquiries and handle cancellations or refunds. We also use relevant information to maintain website security, prevent fraud and meet applicable accounting and legal obligations.
3. Payments
Online payments are processed through Razorpay. Information required to complete and verify a payment is shared with Razorpay. AIRA SOUL receives transaction details, such as payment status and payment reference IDs. We do not collect or store your UPI PIN, card PIN or CVV on our website. Razorpay processes personal information according to its own privacy policy, available at https://razorpay.com/privacy-policy/.
4. Sharing Your Information
We share relevant information with service providers who help us operate our store, including payment processors, courier and delivery partners, website hosting providers and email service providers. For example, your name, delivery address and phone number may be shared with the delivery partner handling your order. Information may also be disclosed where required by law or reasonably necessary to investigate fraud or protect our business and customers.
5. Cookies
Our website uses cookies and similar technologies to support features such as the shopping cart, checkout and account login. You can manage cookies through your browser settings. Blocking certain cookies may prevent parts of the website from working correctly.
6. Keeping Your Information
We retain personal information for as long as needed to fulfil the purposes described in this policy, including order fulfilment, customer support, dispute resolution and applicable accounting or legal requirements. The retention period depends on the type of information and the reason it is held. Information that must be retained for legal obligations may remain after an account deletion request.
7. Security
We take reasonable measures to protect personal information against unauthorised access, misuse and loss. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Your Requests and Choices
You can contact us to request access to, correction of or deletion of your personal information, or to raise a privacy concern. Where processing relies on your consent, you can contact us to withdraw that consent. This may affect services that depend on the information concerned. We may need to verify your identity before acting on a request. Requests are handled subject to applicable law and any information we are required to retain.
9. External Links
Our website may contain links to third-party websites. Their collection and use of personal information are governed by their own privacy policies.
10. Changes to This Policy
We may update this policy when our services or information practices change. The latest version will be published on this page with an updated date.
11. Contact Us
For privacy enquiries or requests, contact:
Aira Retail — AIRA SOUL
Email: hello@airasoul.in
Address:
2nd Floor, B 38/1-H, Birdopur,
Mahmoorganj, Varanasi,
Uttar Pradesh — 221010, India.
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