Last updated: 7 October 2026
At AIRA SOUL, we carefully prepare and pack every order to help your ritual essentials arrive safely. This policy applies to purchases made directly from airasoul.in, operated by Aira Retail.
Shipping Coverage
We currently ship across India, subject to courier service availability at your PIN code.
International shipping is not currently available.
Shipping Charges
We offer free standard shipping across India for orders placed through our website.
Payment
All website orders must be paid online at checkout.
Cash on Delivery (COD) is currently not available.
Order Processing & Dispatch
Orders with confirmed payment are normally prepared and dispatched on the next working day.
Working days exclude Sundays and public holidays. Orders received on these days are processed on the following working day.
During unusually high-demand periods or unexpected operational disruptions, dispatch may take longer. If your order is affected, we will notify you using the contact details provided at checkout.
Estimated Delivery
After dispatch, orders are normally expected to arrive within 3–5 days.
Delivery estimates are indicative and are not guaranteed delivery dates. Remote or restricted-service locations may require additional time.
Courier delays, weather, public holidays, transport disruptions or local restrictions may also affect delivery. If your shipment is delayed, please contact us for assistance.
Order Tracking
Once your order is dispatched, we will share the courier name and available tracking details using the contact information provided at checkout.
Please allow time for the courier to update the tracking status after collecting your parcel.
Delivery Address
Please ensure the following details are entered correctly at checkout:
• Full name
• Complete delivery address
• PIN code
• Active contact number
If you notice an error or need to change your delivery address, contact us immediately with your order number.
We will try to make the correction before dispatch. Changes requested after dispatch cannot be guaranteed and depend on the delivery partner’s ability to accommodate them.
Missed or Unsuccessful Delivery
If a delivery attempt is unsuccessful, please contact us so we can coordinate with the courier partner.
If your parcel is returned to us, we will contact you to discuss redelivery or another appropriate resolution.
Delayed or Undelivered Orders
If your order has not arrived within the estimated delivery window, or tracking shows it as delivered but you have not received it, please contact us with your order number.
We will investigate with the courier partner and arrange an appropriate resolution.
Damaged, Defective or Incorrect Products
If your parcel or product arrives damaged, please retain the packaging and take clear photographs where possible.
An unboxing video can help us assess the issue, but it is not mandatory.
For damaged, defective or incorrect products, please refer to our Return & Refund Policy and contact us for assistance.
Contact Us
Aira Retail — AIRA SOUL
Email: hello@airasoul.in
WhatsApp / Phone: +91 8090663852
2nd Floor, B 38/1-H, Birdopur,
Mahmoorganj, Varanasi,
Uttar Pradesh — 221010, India.
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